Refund Policy

1. General Provisions

Individual Entrepreneur Mukhamedeev R.A., TIN 740704342750, operator of Simato (simato.ru), strives to provide high-quality service to all customers. This Refund Policy describes the conditions under which refunds are possible for purchased digital activation keys.

By purchasing digital access keys through our service, you agree to the terms of this Refund Policy.

2. Refund Conditions

2.1. When a Refund Is Possible

A refund is possible in the following cases:

• Duplicate payment: funds were charged twice by mistake

2.2. When a Refund Is Not Possible

A refund is NOT possible in the following cases:

• After activation: the digital key was successfully activated on your device
• Partial usage: the data package was partially used
• Expiration: the profile validity period has expired
• Coverage issues: coverage problems with the partner operator in a specific location
• Change of plans: you changed your travel plans
• Slow internet speed: due to partner operator limitations or network congestion
• Incompatibility after warning: your device does not support eSIM, and you were warned

3. Refund Request Deadlines

A refund request must be submitted within:

• 48 hours of purchase — for non-activated digital keys
• 24 hours of purchase — in case of technical activation issues
• 7 days — for duplicate payments

Requests submitted after the specified deadlines are reviewed on a case-by-case basis.

4. Refund Procedure

To receive a refund, follow these steps:

5. Refund Methods

Refunds are issued through the following methods:

• To bank card: funds are returned to the card used for payment (processing time: 5-14 business days)
• To account balance: funds are credited to your Simato balance for future purchases (instant)
• Alternative method: in exceptional cases by mutual agreement

6. Partial Refund

In some cases, a partial refund is possible:

• If the service was partially provided
• In case of technical issues that occurred during use
• In other justified cases at our discretion

The partial refund amount is calculated proportionally to the unused portion of the service.

7. Refund Fees

The following fees may apply to refunds:

• Technical issues on our side: no fee (100% refund)
• Cancellation at your initiative: 10% payment processing fee retained
• Payment system fees: may be retained by the issuing bank

8. Exceptions

This Refund Policy does not apply to:

• Special promotions and discounts (unless otherwise stated)
• Gift cards and promo codes
• Services purchased through partners (their refund policy applies)

9. Disputes and Conflict Resolution

If you disagree with the decision on your refund request:

• You may request a reconsideration by providing additional information
• Contact management at: info@simato.ru
• Contact the payment system's dispute resolution service

We strive to resolve all disputes amicably and satisfy legitimate customer claims.

10. Changes to the Refund Policy

We reserve the right to change this Refund Policy at any time. Changes take effect upon publication on the website. We recommend periodically checking this page for up-to-date information.

11. Contact Information

For all refund-related inquiries, please contact: